At AKP Inter Group Ltd, we are committed to providing our customers with quality cooking oil products. If you receive a product that is damaged, defective, incorrect, or otherwise does not meet the conditions described at the time of purchase, we will work with you to resolve the issue.

1. Eligible Returns

Customers may request a return or replacement when:

• The product received is damaged or leaking upon delivery.
• The wrong product or quantity was delivered.
• The product is defective or has a quality issue.
• The product received does not correspond to the product ordered.

For food-safety reasons, opened or used cooking oil products generally cannot be returned unless the product has a verified quality or manufacturing defect.

2. Return Period

Return or replacement requests should be submitted within 7 days of receiving the order.

Customers should contact AKP Inter Group Ltd as soon as possible after discovering a problem with their order.

3. Condition of Returned Products

Where a return is approved, the product should, where reasonably possible, be:

• In its original packaging.
• Unused and unopened.
• Properly sealed.
• Accompanied by proof of purchase or order details.

Products returned because of a verified defect or damage may be handled differently depending on the circumstances.

4. Damaged or Incorrect Orders

If your order arrives damaged, leaking, or incorrect, please contact us within 7 days.

We may request photographs or other information showing the condition of the product so that we can investigate the issue.

If the issue is confirmed, AKP Inter Group Ltd may provide:

• A replacement product;
• A replacement of the affected quantity; or
• A refund, depending on the circumstances.

5. Refunds

Approved refunds will be processed after the return or claim has been reviewed.

Refunds will normally be made using the original payment method where possible. The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.

6. Return Shipping

If a return is required because AKP Inter Group Ltd sent an incorrect, damaged, or defective product, we will provide appropriate instructions for the return.

Customers may be responsible for return costs where the return is requested for reasons unrelated to a defect, damage, or error by AKP Inter Group Ltd, subject to applicable consumer-protection laws.

7. Non-Returnable Products

For health and food-safety reasons, opened, used, or tampered-with cooking oil products are generally not eligible for return unless the product has a verified quality or manufacturing defect.

8. How to Request a Return or Refund

To request a return, replacement, or refund, customers should contact AKP Inter Group Ltd and provide:

• Order number or proof of purchase;
• Customer name and contact details;
• Description of the problem;
• Date the order was received; and
• Photographs of the product where applicable.

9. Changes to This Policy

AKP Inter Group Ltd reserves the right to update this Return, Refund & Exchange Policy when necessary. The current version of the policy will apply to purchases made after its effective date.

10. Contact Information

AKP INTER GROUP LTD
Cooking Oil Company